The Patient Experience

We're proud of our patient centered care.

Quality Measures & Ratings

CHC takes the patient experience very seriously. Providing patient-centered care is the only way to ensure that the services being provided are helping the patient to get back on their feet.

Medicare extends 5 star ratings to Home Health Agencies

The Center for Medicare and Medicaid Services (CMS) announced in 2015 that home health care agencies will be included in the 5 star rating program, which is intended to help consumers compare the quality and safety of care they should expect from U.S. healthcare providers.

Quality of Patient Care Star Rating Methodology

Which measures are included? - The Quality of Patient Care Star Rating methodology includes 9 of the 27 currently reported process and outcome quality measures. These measures were chosen based on the following criteria:

  • The measure should apply to a substantial proportion of home health patients and have sufficient data to report for a majority of home health agencies.
  • The measure should show a reasonable amount of variation among home health agencies and it should be possible for a home health agency to show improvement in performance.
  • The measure should have high face validity and clinical relevance.
  • The measure should be stable and not show substantial random variation over time.

The 9 measures selected based on these criteria are:

Process Measures:

  1. Timely Initiation of Care
  2. Drug Education on all Medications Provided to Patient/Caregiver
  3. Influenza Immunization Received for Current Flu Season

Outcome Measures

  1. Improvement in Ambulation
  2. Improvement in Bed Transferring
  3. Improvement in Bathing
  4. Improvement in Pain Interfering With Activity
  5. Improvement in Shortness of Breath
  6. Acute Care Hospitalization

The quality of patient care star rating summarizes 9 of the 29 quality measures reported on Home Health Compare. It provides a single indicator of an agency's performance compared to other agencies.

  • A 4- or 5-star rating means that the agency performed better than other agencies on the 9 measured care practices and outcomes.
  • A 1- or 2-star rating means that the agency's average performance on the 9 measured care practices and outcomes was below the averages of other agencies.
  • Across the country, most agencies fall "in the middle" with 3 or 3½ stars.While the quality of patient care star rating provides a summary of agency performance, you may prefer to compare agencies on the individual measures that are related to the types of services you'll need, based on your own condition. Source of 5 star rating Information: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HomeHealthQualityInits/HHQIHomeHealthStarRatings.html

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Medicare Home Health Compare

We are ranked through quality outcomes according to Medicare. Medicare makes public a listing of indicators on their home health compare website.

See Medicare Home Health Compare

Compared to any agency in Fulton/Montgomery county area, we achieve high scores with a customer service based team. Below features some of our rankings compared to state and national averages.

Quality of Patient Care Star Ratings

Quality of Patient Care Star Ratings

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
Quality of patient care star ratings
Quality Measure (Higher percentage is better) CHC State Average National Average
How often patients got better at getting in and out of bed. 59% 52% 55%
How often the home health team checked patients for pain. 99% 98% 98%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care. 100% 97% 96%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores). 98% 96% 95%
How often the home health team began their patients' care in a timely manner. 95% 94% 91%
How often the home health team taught patients (or their family caregivers) about their drugs. 99% 90% 91%
How often the home health team checked patients' risk of falling. 93% 91% 94%
How often the home health team checked patients for depression. 98% 97% 97%
How often the home health team determined whether patients received a flu shot for the current flu season. 74% 63% 68%
How often the home health team determined whether their patients received a pneumococcal vaccine (pneumonia shot). 70% 58% 67%
For patients with diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care. 97% 94% 93%

Managing Daily Activities

Managing Daily Activities

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
How often patients got better at walking or moving around 64.0% 62.4% 52.2% 62.9% 63.5%
How often patients got better at getting in and out of bed 60.9% 64.1%% 61.3% 57.6% 58.9%
How often patients got better at bathing 64.7% 69.4% 58.9% 65.9% 68.5%

Managing Pain and Treating Symptoms

Managing Pain and Treating Symptoms

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
How often the home health team checked patients for pain 98.8% 85.7% 99.5% 98.9% 98.8%
How often the home health team treated their patients' pain 99.2% 97.8% 96.8% 99.1% 98.5%
How often patients had less pain when moving around 64.0% 68.2% 76.0% 69.6% 68.0%
How often the home health team treated heart failure (weakening of the heart) patients' symptoms 99.1% 93.5% 100.0% 97.9% 98.0%
How often patients' breathing improved 52.1% 69.3% 55.5% 69.3% 66.0%

Treating Wounds and Preventing Pressure Sores (Bed Sores)

Treating Wounds and Preventing Pressure Sores (Bed Sores)

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
How often patients' wounds improved or healed after an operation 84.8% 90.3% 79.4% 89.5% 89.4%
How often the home health team checked patients for the risk of developing pressure sores (bed sores) 99.7% 99.5% 99.7% 98.9% 98.7%
How often the home health team included treatments to prevent pressure sores (bed sores) in the plan of care 99.9% 92.8% 100.0% 98.6% 97.8%
How often the home health team took doctor-ordered action to prevent pressure sores (bed sores) 98.9% 92.4% 100.0% 97.5% 96.7%

Preventing Harm

Preventing Harm

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
How often the home health team began their patients' care in a timely manner 95.0% 84.5% 95.6% 94.3% 91.8%
How often the home health team taught patients (or their family caregivers) about their drugs 98.2% 95.7% 91.4% 92.7% 93.5%
How often patients got better at taking their drugs correctly by mouth 48.6% 56.1% 45.7% 53.2% 53.2%
How often the home health team checked patients' risk of falling 99.7% 98.8% 99.7% 98.2% 98.3%
How often the home health team checked patients for depression 98.0% 92.1% 97.6% 97.6% 97.8%
How often the home health team made sure that their patients have received a flu shot for the current flu season 61.5% 66.9% 69.1% 65.7% 71.0%
How often the home health team made sure that their patients have received a pneumococcal vaccine (pneumonia shot) 58.0% 64.9% 67.1% 60.7% 71.6%
For patients with diabetes, how often the home health team got doctor's orders, gave foot care, and taught patients about foot care 95.5% 93.4% 97.4% 96.7% 94.9%

Preventing Unplanned Hospital Care

Preventing Unplanned Hospital Care

  Community Health Center CHHA VNA Home Health Living Resources CHHA New York Average National Average
How often home health patients had to be admitted to the hospital 16.9% 19.0% 17.1% 16.4% 15.9%
How often patients receiving home health care needed any urgent, unplanned care in the hospital emergency room – without being admitted to the hospital 11.6% 11.0% 12.2% 10.2% 12.2%
  Community Health Center CHHA VNA Home Health Living Resources CHHA
How often home health patients, who have had a recent hospital stay, had to be re-admitted to the hospital Worse Than Expected Worse Than Expected Same As Expected
How often home health patients, who have had a recent hospital stay, received care in the hospital emergency room without being re-admitted to the hospital Worse Than Expected Same As Expected Same As Expected

More Information can be found at: http://www.medicare.gov/homehealthcompare/search.aspx

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Counties Served:

Fulton, Montgomery, Herkimer, Schoharie, Saratoga, Hamilton, and Warren Counties