The Patient Experience
We're proud of our patient centered care.
Quality Measures & Ratings
CHC takes the patient experience very seriously. Providing patient-centered care is the only way to ensure that the services being provided are helping the patient to get back on their feet.
Medicare extends 5 star ratings to Home Health Agencies
The Center for Medicare and Medicaid Services (CMS) announced in 2015 that home health care agencies will be included in the 5 star rating program, which is intended to help consumers compare the quality and safety of care they should expect from U.S. healthcare providers.
Quality of Patient Care Star Rating Methodology
Which measures are included? - The Quality of Patient Care Star Rating methodology includes 9 of the 27 currently reported process and outcome quality measures. These measures were chosen based on the following criteria:
- The measure should apply to a substantial proportion of home health patients and have sufficient data to report for a majority of home health agencies.
- The measure should show a reasonable amount of variation among home health agencies and it should be possible for a home health agency to show improvement in performance.
- The measure should have high face validity and clinical relevance.
- The measure should be stable and not show substantial random variation over time.
The 9 measures selected based on these criteria are:
- Timely Initiation of Care
- Drug Education on all Medications Provided to Patient/Caregiver
- Influenza Immunization Received for Current Flu Season
- Improvement in Ambulation
- Improvement in Bed Transferring
- Improvement in Bathing
- Improvement in Pain Interfering With Activity
- Improvement in Shortness of Breath
- Acute Care Hospitalization
The quality of patient care star rating summarizes 9 of the 29 quality measures reported on Home Health Compare. It provides a single indicator of an agency's performance compared to other agencies.
- A 4- or 5-star rating means that the agency performed better than other agencies on the 9 measured care practices and outcomes.
- A 1- or 2-star rating means that the agency's average performance on the 9 measured care practices and outcomes was below the averages of other agencies.
- Across the country, most agencies fall "in the middle" with 3 or 3½ stars.While the quality of patient care star rating provides a summary of agency performance, you may prefer to compare agencies on the individual measures that are related to the types of services you'll need, based on your own condition. Source of 5 star rating Information: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HomeHealthQualityInits/HHQIHomeHealthStarRatings.html
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